How it works:

http://www.reactive360.com/

Following the design of our existing process and utilising all the learning from 240 thousand questionnaires the site is designed around 4 key steps:

Projects:
A ‘project’ designed to meet the customer requirement is created before any appraisals.

It is the project design that enables ‘customising’ the ‘look and feel’ of the whole process to mirror the company (or the clients company).
When designed, the project allows appraisals to be assigned. In this way all the appraisals assigned will have the same ‘look and feel’ and use the same questionnaire and report design.
When designing a project people can; Give the project a name, Choose the colours that will appear on the report and the on-line questionnaire, Edit the text of the e-mail that is sent to the people involved in the process, Select or design a questionnaire, choose questions, add your own and change the scoring scale
and Design the report layout where you can add your own pages, move the pages around and delete pages that are not appropriate.

Appraisals:
An appraisal is the actual set of questionnaires that are sent to people to complete on the person being appraised (the appraisee).

The appraisal process involves the distribution of the questionnaire to a group of people. It is typically sent to themselves (self) Their manager (manager), their peers (peers) and the people that the appraisee manages (direct reports). Sometimes other people are involved, stakeholders and internal or external customers.
It is normal to send questionnaires to 1 self – 1 manager 2 peers – 2 direct reports and if other groups are used 2 to each other groups. The reason for this is that it ‘protects’ confidentiality of the peers, direct reports as there is no-way of knowing who said what.
The appraisal process will have a deadline and therefore it is possible to select a ‘return date’ for the questionnaires.
It is probable that some people will forget to complete the questionnaire so they will need to be ‘chased’ and sent a reminder.
Occasionally people will want to re-open a questionnaire to edit some of the information after they have saved it.
Sometimes people will want to be added to the process part way through.
When adding people to the appraisal it is possible that you incorrectly add an e-mail address – so there needs to be a way to ‘fix’ a failed e-mail

Feedback:
Feedback is a completed (or partially completed) questionnaire that will be included in the report.

When the questionnaires have been sent to all the people involved in the appraisal – you can monitor the progress of feedback and (if required) chase people who have forgotten to respond.
After the dead-line has passed for feedback questionnaires to be completed you can make a decision as to when you generate the report.
Generating the report is the process where all the feedback for the appraisee is analysed and compiled into a single document (the report)

Reports:
A completed report once generated is the actual document that will be handed to (or discussed with) the appraisee.

The reports when generated appear in the ‘Reports’ module of the process and from there they can be purchased and down-loaded.